Training & Support
Master eTool with expert training and support – explore standard inclusions for all users and discover optional add-ons.
STANDARD SUPPORT FOR ALL SUBSCRIBERS
Complimentary Onboarding
Launching you into your eTool Journey
New eTool users receive a complimentary 30-minute onboarding session with our LCA coaches, ensuring a smooth start. During this session, we’ll set up your organisation portal and add your team members (if applicable), and provide a relevant example projects for you to explore and more—helping your team quickly get up to speed.
Online Training Courses
Master eTool at Your Own Pace
We strongly recommend our users to complete the eTool Online Training Course. It offers a comprehensive overview of how to navigate eTool and understand the full capabilities to measure, improve, verify and report on the environmental performance of building and infrastructure projects.
For beginners, the course covers the functionalities of eTool, providing a basic understanding of how to optimise environmental impacts of your project. Advance to the Intermediate course to gain deeper insights into low carbon design principles, analysis and reporting features and more.
Standard Support
Raise a Support Ticket Anytime, Anywhere
Have a question? Just raise a support ticket through the software, and our support team will assist you.
Online Knowledge Base
Your 24/7 Resource
The eTool Online Knowledge Base is a comprehensive resource designed to support users at every stage of their sustainability journey. Whether you’re just getting started or looking to deepen your expertise, the Knowledge Base provides easy access to detailed guides, step-by-step tutorials, and tips. With 24/7 availability, it’s your go-to resource for answers, insights, and ongoing learning.
SUPPORT ADD-ONS
Advanced Support
Maximise Your eTool Experience
Master eTool to elevate your project outcomes with our advanced support services. Choose from the Facilitated Training Program, Coaching to Custom Templates Builder options specific to meet your team’s needs and achieve your project goals. Each session is conducted through virtual meetings, connecting you directly to our LCA experts.
Coaching
Receive expert advice and real-time feedback for your LCA.
Custom Templates
Get support for custom templates to boost your workflow.
Co-Authoring
Tag Team Success
Our Co-Authoring service is designed to ensure eTool users deliver high-quality Life Cycle Assessment (LCA) studies, regardless of their level of experience. The lead author retains overall responsibility for the study and will receive expert guidance to enhance their skills and achieve positive outcomes.
What’s Included:
- Receive a Practitioner Statement for submission and acknowledgment of co-authorship.
- Guidance to align with the Green Star Rating Scheme.
- Empower users within your team to produce quality LCA studies alongside a qualified expert.
